but not as you know them
Michelle was brilliant. Her perception of client needs was spot on and she facilitated a smooth and pain free purchase of our perfect home. Definitely recommend. 5* service. Thank you!
J Ratoff - 24th Feb 2020 - Horsham
Efficient, knowledgeable, approachable. Michelle made the whole process of selling our house really easy.
C Moore - 24th Feb 2020, Horsham
Excellent service by Michelle. Very pragmatic and a pleasure to work with. Would not hesitate to recommend. Thank you!
J Cleland-smith - 20th Feb 2020, Horsham
Michelle understood what we wanted and was very pleasant and straightforward to deal with
J Webber - 17th Jan 2020, Horsham
Very pleased with the service. Professional, friendly and great value for money. Would highly recommend.
J Hartnoll -22nd Jan 2020, Horsham
Michelle is amazing & if it wasn't for her being so on the ball I think our sale/purchase could of been much more complicated. She goes above and beyond to make the process as smooth as possible and we couldn't recommend her highly enough. Thanks Michelle!
S Harwood - 8th October 2019, Horsham
Michelle has shown very good approach in finding the new tenants for our property. I have no hesitation recommending her.
Ameet - 16th August 2019, Horsham
Michelle has been an excellent estate agent for us, we couldn't recommend her highly enough. We first met her a year ago when she showed us around a property she knew very well. We were so impressed with her knowledge and honesty about that property that we didn't hesitate to use her to sell our home. In the end, we were amazed how quickly it took to sell our house. Michelle worked so hard for us and we really appreciate it. Thank you!
Yaw Bentil - 21st July 2019, Horsham
I would definitely recommend Michelle at Open House to be your next Letting agent. She provides a professional yet personalised service to ensure you get the right tenant and is always on hand to make certain that everything goes smoothly. The services she offers are great value for money. Thank you Michelle for being so lovely and extremely easy to deal with.
Louise Powling - 10th July 2019, Horsham
Michelle was superb. Helpful and supportive from start to finish, always available with advice and guidance she made the process so much easier. Absolutely no hesitation in recommending Open House and Michelle to anyone. Thank you Michelle, outstanding service!
Jill Ratoff - 4th July 2019, Horsham
We recently rented out our property and used Michelle to do a tenant search for us. The service she provided was excellent - finding us great tenants within 2 days of the property being listed. I would highly recommend Michelle and will definitely be using her again, whether that be for a tenant search or property sale.
Mr and Mrs Taylor - 1st July 2019 - Horsham
Michelle at Open House was an absolute pleasure to work with during the process of selling our house. She was patient across the whole process and offered advice and support throughout. My parents recommended Michelle and I’d highly recommend using Michelle over any other estate agent. You will not be disappointed and will receive a much more personal service. Thank you Michelle for all your hard work. Lauren and John
Mr and Mrs B - 9th May 2019, Horsham
Michelle helped us through the sale of my mums flat as my mum could no longer live in her own home. Michelle was very sensitive to our family and we cannot fault the service she provided. She is a very genuine person who sees the whole process through from beginning to end. Her fees are very reasonable service overall is outstanding. We have no hesitation recommending her.
A Spencer - 6th April 2019, Horsham
Selling my Dad’s house was always going to be an emotional rollercoaster. Michelle was thoroughly thoughtful and kind whilst being utterly professional throughout. She made the process very straightforward and helped with tradesmen when bits and pieces needed looking at. I really can’t recommend her highly enough.
A Brown - 14th March 2019, Horsham
Massive recommendation for Michelle @Open House. Property was under offer within a week and service was impeccable. Cannot recommend more and the fees were very competitive. Thanks again.
N Frend - 15th March 2019, Horsham
From the very first contact with Michelle I was impressed with her commitment to good service. Having had disappointing levels of service from other letting agents, with frequent changes of personnel, I was interested in having just one person handling all aspects of our business relationship. In this regard I am very pleased with the attention to detail and reliability shown by Michelle
I taylor - 15th March 2019, Horsham
Sold our house before it had even been marketed thanks to Michelle . Would use again and would highly recommend.
D Merryweather - 29th Jan 2019, Horsham
We chose Michelle as we had not had any luck selling our flat, and she had already shown us round a couple of properties and very much liked her approach; not pushy like some get and very personable. We very quickly sold after going on the market, and then Michelle finished the job by finding us the perfect house which hadn’t even been marketed yet! Fantastic service throughout the whole process, great communication and makes you feel like you are her only client. Would massively recommend to anyone on this basis alone, but also worth mentioning that the selling fees were around half what I had been quoted elsewhere. Not surprised there isn’t a single review that isn’t 5 stars on here, very much deserved. Once again, thanks so much for everything Michelle!
Andrew F - 24th Jan 2019, Horsham
Michelle made the process as stress free as it could possibly get, liaising with and chasing up on solicitors and property managers in a very timely fashion to ensure a swift resolution to proceeding!! Thank You!
M Hanley - 13th Jan 2019, Horsham
Absolutely delighted with service and with all help provided by Michelle very reliable trustworthy person who I can only recommend offering 5 star service.
Mr Orlicek - 28th Dec 2018, Horsham
Michelle was excellent, achieved the best price that was achievable and protected our interests throughout the whole process. Would definitely recommend!
Alex - 13th December 2018, Horsham
Michelle was excellent from start to finish. Moving can be stressful but it was made a smooth process with Michelle. We had a clear idea on what we wanted in an Estate agency after trying to sell unsucessfully previously. Michelle was realistic with the price we could get which was refeshing and sold our house in a short amount of time. We felt involved throughout the whole process and we were updated after each viewing.When things didnt go to plan as we had a chain break down a couple of times Michelle just kept the process moving forward. We would highly recommend Michelle to anyone looking to sell.
Mr and Mrs L - 23rd November 2018, Horsham
I made my initial contact with Michelle through the Open House website, she responded immediately to my enquiry. I was interested in finding a tenant for an investment property I had just purchased. The property was listed with her on the Friday and leased out to a professional couple the following Tuesday!!! In the past I have always used the high street estate agents for letting services, I must say Michelle is a breath of fresh air to this industry, an excellent communicator and just a really nice person to deal with, I could no recommend her services more highly.
Mr and Mrs M - 23rd November 2018, Horsham
Can't speak highly enough about the service provided by Michelle at Open House. A truly individual and personalised experience. Unlike the high street estate agents, Michelle is your point of contact from start to finish and has always been available to speak to. Very reasonable fees. We are currently using open house to let a property and could not be more happier with the service provided. I have no hesitation in recommending Michelle to anyone.
Julia Wood - 8th October 2018, Horsham
What can I say? On the market day one, viewing the next, sold the day after! Either we were all very lucky, or Michelle works at genius level. Don't be put off by high street agents who will say disparaging things about Open House. I think they are quaking in their boots over quality competition such as this, especially the competitive rates. Well done Michelle.
A Vardon - 6th October 2018, Horsham
We used Michelle this year to sell our house and we were so pleased with how well it all went. It's a tricky market at the minute but Michelle was honest, upfront and on the ball and we sold our house quickly to a great buyer and our sale was smooth and problem free. The commission rates are very reasonable and Michelle was always available to us to answer any questions or help in any way she could. We're so glad we decided to use Michelle at Open House and would recommend her to anyone.
Mr and Mrs R - 1st Oct 2018, Horsham
Really pleased with the service from Open House. Michelle was friendly, efficient, responsive - and competitive. Wholeheartedly recommend.
K Staines - 9th Sept 2018, Horsham
Michelle was fantastic from start to finish, she provided a personal service and knew exactly what we wanted. She continued chasing solicitors etc throughout the process until completion - and all of this at an excellent price! I would definitely recommend Open House Horsham as the agent of choice in the area!
C Davies - 23rd Aug 2018, Horsham
From Michelle’s first visit through to completion the experience has been great, Michelle handled all viewings and kept us fully informed on all feedback, once sold Michelle worked tirelessly to keep all parties communicating and working towards completion. Michelle made the whole house selling experience painless we would totally recommend her services
Mr and Mrs J - 20th Aug 2018, Horsham
From initial valuation through to completion, Michelle was calm, efficient and a pleasure to deal with. She really does offer a much better service than any of the high street agents I have used in the past, listening to what we wanted and giving good advice. Very responsive to emails/calls and acted as a fantastic negotiator between all the parties involved in our sale. All this for a very reasonable fee. Highly recommended to anyone wanting to sell their property. Thanks Michelle for making a stressful process a little easier.
Miranda M - 30th July 2018, Horsham
Michelle was excellent during the whole time of selling our property. Always kept us in the loop, always happy to do viewings (some people wanted to view 3/4 times!) and always extremely patient and professional. We are finally in our dream house thanks to Michelle and couldn’t recommend her enough!
Miss Dunn - 24th July 2018, Horsham
Michelle has helped us sell two houses this year. The service she provided was outstanding throughout. This included excellent specifications she prepared for listing on Rightmove, numerous viewings and negotiations and keeping us informed throughout.
Mr Keefe - 2nd July 2018, Horsham
Recommended by our son and we found Michelle extremely knowledgeable about the market. She had realistic expectations and advertised the property very efficiently. A great service all through and we sold it quickly. Michelle couldn't have been more helpful. Best of all we saved a lot of money over other estate agents!
D Robeson -18th June 2018, Horsham
We chose Michelle as we were keen to avoid the high street estate agents and found her rates to be much more favourable. A number of the high street agents that we had quotes from tried to put us off using Open House stating that Michelle didn’t have a high street window, there was only one of her which would make her difficult to contact and that she was a fairly new estate agent. We have however not found this to be the case (quite the opposite!) We were unsure what to expect but she surpassed our expectations. We found it easy to trust Michelle with our house while we were on holiday. She kept us fully updated at all times and always responded promptly to our emails (often outside of office hours). We unfortunately ended up in an incredibly long and complicated chain which fell through and then re joined a number of months later. We were also attempting to buy a house through Purple bricks which I would not recommend to anyone. Michelle worked incredibly hard and managed to keep the chain intact, she ended up having to keep the people we were buying from updated as they were getting cold feet due to a lack of contact via purple bricks. She went over and above her remit and well beyond what we could have hoped for. Although we never want to move again, if we had to I would use Michelle! We would highly recommend!
Mr and Mrs Robeson - 2nd May 2018, Horsham
I was recommended to use Michelle by one of her previous customers and I’m so glad I did. Michelle was very professional, efficient and thorough, someone who obviously enjoys her work. Michelle wanted to know every minute detail about my property, not just room size and photos, so anyone viewing would have all their questions answered instantly, something none of the mainstream estate agents did as, frustratingly, I found out when viewing other properties. I would highly recommend Michelle to others as, not only is her service five star, but her costs are, in most cases, less than half, with no hidden costs, thank you so much Michelle.
P Reich - 26th Jan 2018, Horsham
I bought my home through Open House. I was a bit sceptical at first in dealing with Michelle as she represented the seller but any reservations I had soon evaporated. She was most professional and the personal touch like returning my emails answering every question without me making feel I was imposing even though I was not her client. Having been on the chain rollercoaster for several months and having pulled out for one reason or another I educated myself on the inner workings of the famous chain and estate agents . I must say I was not impressed with the whole lot of them but Michelle understands how the selling process works it is not just her own client (seller) that is important but the buyer. One cannot work without the other. So I would definitely recommend her without hesitation!
N Harlow - 24th Jan 2018 - Horsham
Huge thank you to Michelle for the help with our move, she is Professional, amiable and has a keen commercial awareness for negotiation. Her experience in the market also helped result in a good deal for everybody. Thank you.
P Cutler - 24th Jan 2018, Horsham
We can highly recommend Michelle and Open House. At all times Michelle listened to our requirements, offered sound advice, acted quickly when needed, was easy to contact and always pleasant. Great service from start to finish.
B Brewer -19th Jan 2018, Horsham
Michelle offers a personal, dedicated and refreshing approach rarely found in the Estate Agency World, and with fees which are much cheaper than the high street players. I wholeheartedly recommend her and Open House. Give her a try, you won’t regret it.
Ms K - 16th Jan 2018, Horsham
Michelle has helped us in the purchase of two houses and in finding tenants for them. She has made the whole experience very easy. Her attention to detail and professionalism has been amazing. I look forward to working with her again in the future and would not hesitate to recommend her for both sales and letting. A real pleasure to do business with!
Mr and Mrs H - 16th Jan 2018, Horsham
Michelle was an absolute pleasure to deal with (whereas I'm not sure I was!). She answered any worries or questions I had regarding my sale and put me completely at ease. My property wasn't the easiest to sell but from offer to completion it took 11 weeks with a chain of 4. Really, really happy. I have recommended her to friends and would not hesitate to use her again.
Ms D - 4th Jan 2018, Horsham
Michelle is brilliant, we would recommend her to anyone selling their property. The service she provides is on a completely different level to the high street agents we have used before. Even when we had two sales on our property fall through Michelle was so on the ball with getting us back up and running again and made a potentially stressful situation so much easier. We would certainly go to her again and will be telling anyone who will listen to do the same!
Joe & Haley -10th Oct 2017, Horsham
Excellent service, lovely lady. Brilliant value for money. Wouldn't use a high street again now. Thank you!
Mr and Mrs P - 21st Aug 2017, Horsham
Very professional and on the ball in all aspects regarding the sale of our house. I would have no hesitation in recommending Michelle
Mr Marsh - 2nd Aug 2017, Horsham
Just completed on our new house through Open House Horsham. Michelle was brilliant, friendly, helpful, not pushy but at the same time always chasing the right things and doing a lot of hard work in the background. Highly, highly recommended to anyone thinking of selling their home in Horsham and at such a competitive rate, this really was a win-win decision.
Mr and Mrs R - 2nd Aug 2017, Horsham
We chose to use Michelle instead of a traditional high street agency as we wanted a more personal service at a competitive price. All I can say is I'm very pleased we decided to use Open House. Michelle was very professional but offered a friendly service. She went above and beyond, chasing all parties in our chain when we had delays and was always on the end of the phone when I needed to speak to her. Overall, I would have no hesitation in recommending Michelle to anyone looking to sell their house.
Mrs Jeffrey - 1st Aug 2017, Horsham
A huge thank you Open House for your excellent service. Moving house is such a stressful experience, but you made it that much easier. You kept in regular contact with updates and went out of your way to get things back on track when there were problems with the chain we were in. Michelle was a pleasure to work with and I wouldn't hesitate to recommend Open House Horsham to anyone. Now we can sit back, relax and enjoy being in our new home
Mr and Mrs T - 1st Aug 2017, Horsham
Well. Where do I start. Buying and selling a house is a mine field. I found Openhouse on a google search looking to balance cost with a quality service and that is exactly what I received. Michelle (openhouse) provides a first class service and imho far more personal and refined than the more traditional options and providing much more than the newer web based (advert only) products. This is what I was looking for and it far exceeded my expectations. I would absolutely recommend.
Mr Wood - 31st July 2017, Horsham
Honestly, what a great and lovely service! Michelle was absolutely fantastic! She went above and beyond for us. I would highly recommend Open house and will not hesitate to use them again in the future. Thank you for all of your help !
EJ Medhurst - 23rd May 2017, Horsham
Michelle provided a great, professional service from start and even after the finish. She was very informative and supportive as well as friendly and just there for us. We definitely recommend her to anyone selling their house and she is now selling house number 2 for us!
L Hugl - 12th April 2017, Horsham
Michelle at Open House Horsham was a breath of fresh air. So helpful and professional, always working with both us, the buyers and the vendors to ensure that the purchase went as smoothly as possible. Moving from Scotland, this could have been challenging for us but Michele ensured the sale kept moving forward at a nice pace, we couldn't be happier with Open House Horsham!
E Fuller - 9th April 2017, Horsham
I am delighted to be writing this review following the sale of my property. My property was initially up for sale with a different estate agent and after a few months I met with Michelle to discuss my property being marketed by Open House. From my initial meeting, right through to the sale of my property, I found Michelle to be consistently friendly, approachable, knowledgeable, professional and accountable. Michelle would always think out of the box and would offer ideas to promote the sale of the property. She would respond asap to each enquiry and that made such a difference. Property buying and selling is well known to be one of the most stressful life experiences. I never once regretted appointing Michelle and I would often say to friends and family how Michelle made the whole process manageable. Therefore, I would not hesitate in recommending Michelle to market your property.
Jane H - 31st Jan 2017, Horsham
We contacted Open House mainly because we were unhappy with the impersonal service we were receiving from the lettings agents we were using. On meeting Michelle we liked her approach which was both practical and very service minded. We instructed Michelle to find tenants and fully manage our rental property and she has been brilliant; proactive, very accessible at all times and goes out of her way to give that extra level of service.
Mr Rothe - 17th Jan 2017, Horsham
Michelle is a great agent, helping us with our rental property. Dealing with all the paperwork and making the move-in process as easy as possible for us.
Mr and Mrs E - 12th Jan 2017, Horsham
We purchased our property through Open House. Michelle couldn't have been more helpful. She always kept us well informed with progress and answered any queries as quickly as possible. I couldn't recommend Open House enough and will always use them in the future
Mr and Mrs B - 11th Jan 2017, Horsham
Open House helped us to sell our house in Horsham and we would completely recommend them to anyone. It was an extremely long and complex procedure due to uncertainties with boundaries and land registry. Michelle from Open House was particularly helpful in liaising between the various parties (neighbours, purchasers and all the solicitors). Additionally, she was able to assist with getting advice from land surveyor's and other consultant's. She further helped by keeping an eye on the property at regular intervals, as we lived some distance away. Could not be happier with the work done by Open House.
Mr S - 27th Nov 2016, Horsham
This is our first letting experience. Michelle has been very helpful from the beginning on, explaining to us all the process. As noted in another review, we found too she went beyond and above to help and make everything as smooth as possible. Our flat was advertised for only 2 days, with Michelle taking calls from potential tenants already on the first day, on a Sunday evening. Overall, a very friendly, personable and highly professional service coming with the bonus of low fees for both landlord and tenants. Highly recommended!
Mrs P - 26th Oct 2016, Horsham
Brilliant , Michelle found us a person to flat share within a week, she organised their moving in and even got a bed ordered and delivered as we were out of the country. Wonderful service we were kept informed every step of the way.
Mrs K - 25th Oct 2016, Horsham
Michelle was very helpful from the start of the process to the end and continues to offer after care now we have moved in. We have rented before and it can often be expensive and intimidating - Michelle is personable and friendly and understanding of the stresses and strains associated with moving house. We highly recommend her to anyone thinking of buying, selling or renting.
Mr and Mrs H - 13th Oct 2016, Horsham
Michelle has been fantastic from start to finish with the initial rental of our property and continues to provide an outstanding service six months down the line. I would highly recommend Michelle if for one good reason, would be her attention to detail, going above and beyond and personal touch to see things through.
Mr C - 17th Oct 2016, Horsham
I cannot recommend Michelle highly enough. Extremely personable and nothing is too much trouble. Would encourage people to try Open House, a refreshing experience to estate agency!
Mr and Mrs H - 3 Aug 2016, Horsham
We recently sold our house through Michelle and Open House in Horsham and I can't speak highly enough of the service we received which was a far cry from that experienced with other estate agents in the South East. Michelle has lived in Horsham for over 16 years, knows her market well and brings an intelligent and conscientious approach to her work. I often felt pressured as both a buyer and seller and felt that estate agents were out to make a profit from a buoyant market. However, things were different with Open House - Michelle provides a personal, calming and reassuring service, she listens to the customer and makes herself available outside of hours to help smooth the process along. Throughout it all you feel like you've got a friend, somebody who's on your side, who wants the best for you.
Mr and Mrs P - 7th Aug 2016, Horsham
My wife and I have just brought our first house through Open House Horsham. We dealt with Michelle from Open House who was extremely helpful and nothing was to much to ask throughout the process, even when my wife wanted to view the house 5 times after having our offer accepted! Will be recommending Open House to all of our friends looking to sell, buy or rent in the future!
Mr and Mrs G - 27th July 2016, Horsham
Our move involved selling two houses in order to purchase one within a very tight 2 month timescale, the chain was further complicated by one of our buyers doing the same. Michelles professional and highly pro-active approach was absolutely key to the success of our move. Nothing was too much trouble and she was always available. It was an absolute pleasure to deal with Michelle during a time that would have been so much more stressful without her help. We would definitely call on her services again.
Mr and Mrs B - 12th June 2016, Horsham
Very impressed with Open House Horsham ! Michelle was professional, helpful, efficient and very pleasant to deal with during a stressful time of selling 2 houses in order to purchase one. I would thoroughly recommend Open house and would most definitely use again in the future.
Jen and David - 8th June 2016, Horsham
I was very pleased with your service, thank you very much for all your hard work
Mrs C - 2nd April 2016, Horsham
"5 Star Service" The entire process from start to finish was made very easy. Quick to respond to any queries. Michelle has been both approachable and helpful. This is the first time I have used Openhouse and I would highly recommend Michelle and I will definitely use them again in the future.
Matt N - 4th Mar 2016, Horsham
"Michelle was a pleasure to deal with. Bought our house through Open House. Michelle was very experienced and helpful. We also used Open House to rent our property and again a very smooth process and also has very reasonable fees. Thank you Open House."
Nikki M - 1st Mar 2016, Horsham
'Michelle's experience and honest, personal service were a winning combination when selling our property. The internal photographs were of the highest standard and precisely as we wanted them to appear. She provided us with useful advice on choosing a local solicitor and surveyor. Michelle was always available for telephone calls in the evenings which was invaluable as we work full time. All of this and such amazing value for money makes Michelle and Open House hard to beat!'
Mr & Mrs C - 2nd Feb 2016, Horsham
"What an absolute treasure Michelle has proved to have been!! She has been a constant support on the phone, by email and also, in person. We were looking for a professional service but with a more personalised aspect and Michelle has delivered all of that and more. We have no hesitations in recommending you use OpenHouse Horsham and we wish Michelle all the best for the future."
Mr & Mrs B - 27th Jan 2016, Horsham